Benefits of Having a
Alterna® Prepaid Mastercard®

The Alterna® Prepaid Mastercard® allows you to share money card-to-card in real time with family and friends in Mexico with other countries coming soon (Ecuador, Dominican Republic, Guatemala, El Salvador, Honduras)
  • Refer your family members in Mexico to enroll for their own Prepaid Mastercard for them to receive money transfers and have a better way to manage their money.
  • Simple to load and share money from card to card online, at any time without the need to go to an agent.
  • Safer than carrying cash since the funds on the card are held at Pathward, N.A., Member FDIC, and protected by the Mastercard Zero liability. Conditions and exceptions apply – see Cardholder Agreement.
  • It’s easy to get. Just enroll online or through the AlternaCard Mobile App. Upon successful identification verification, the card will arrive at your home within 10 business days.
  • It provides you with a bilingual customer service, in English and Spanish.
  • You can make purchases online rather than using your credit cards or bank accounts.
  • You can use it at millions of locations worldwide, everywhere Debit Mastercard is accepted.
  • You can withdraw cash 24/7 at millions of ATM locations worldwide displaying the Mastercard, Maestro, Accel or MoneyPass logos.

Getting an
Alterna® Prepaid Mastercard®

Go to the link provided to you by one of our Trusted Partners or go to www.alternacard.com and click on “Order Card”. If you own a smartphone, you can download the Alterna App from the Apple App Store or from the Google Play Store, register and follow the instructions to enroll to receive a card. Non-US citizens can enroll with their Individual Taxpayer Identification Number (ITIN). SSN required for US citizens.

No. A bank account is not required to have a card.

No. Every cardholder must order their own card.

No. You must enroll with your Social Security number or individual taxpayer identification number (ITIN) to get a card. If you attempt to order a card with your business tax ID # (i.e. EIN), your enrollment will be denied or you will be required to go through the manual verification process which may include, among other things, providing a copy of your personal identification documents.

No. This is a consumer card and is not available for businesses.

Yes. We require you to provide your actual home address to get a card. If you try to order a card with a PO Box, private mailbox, or your business address, your enrollment will be denied or you will be required to go through the manual verification process which will include, among other things, providing proof of your home address.

 

Contact Customer Service so that we can make other arrangements to get your card to you. You will be required to go through manual verification which will include, among other things, providing proof of your home address.

Toll-Free Customer Service Phone Number: 1-855-2-Alterna (1-855-225-8376)

International Customer Service Phone Number: 1-702-766-0432 

Email: [email protected]

Chat: Click the Chat option found at the bottom of our website

Mailing Address: Alterna Card, P.O. Box 81888, Las Vegas, NV 89180-1888

The card is only available to residents of the United States (50 states and District of Columbia) who are at least 18 years old with a verifiable Social Security number or individual taxpayer identification number (ITIN) and home address.

Yes, you can download the AlternaCard Mobile App for Android from Google Play, and for iOS from the App Store.

Yes. Your spouse can enroll for a separate card.

No. Each cardholder must have a verifiable home address in the United States (50 states and District of Columbia).

No. Each cardholder must have a verifiable home address in the United States (50 states and District of Columbia). 

Once your enrollment is complete, your new card should arrive within 10 business days.

– IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions and their third-party program managers or service providers to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Typically, we will ask for the following documents, however based on the information requested, we reserve the right to request/require additional identifying information at our discretion.

  • Selfie Photograph: A selfie photograph is a photograph of your entire face taken while you are holding your valid, Government Issued Photo ID. A selfie photograph must be taken at arm’s length when requested and for the sole purpose of uploading. It is not a photograph taken for other purposes that you have stored on your computer.
  • Valid Government Issued Photo Identification, cannot be expired, cannot be voided.
  • Driver’s License (US or Foreign)
  • Passport (US or Foreign)
  • Government ID Card (US or Foreign)
  • Matricula Consular Card (Mexico)
  1. For additional information regarding making purchases with your Alterna Card visit our Frequently Asked Questions.
  2. See Cardholder’s Agreement for complete list of fees

Alterna Sin Fronteras Prepaid Mastercard® is issued by Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

©2022 Alterna is a federally registered U.S. service mark of Alterna Card Services Inc.